Start with why the information is held
Technology should follow the organisation's lawful processing, access and retention decisions. A system cannot decide the legal basis for processing on behalf of the responsible party.
Control who can reach personal information
Permissions, authentication and tenant boundaries can support access control, but they require appropriate configuration and user administration.
Retention should be governed
Keeping everything forever can create risk. Organisations should define appropriate retention rules for their own records and obligations, then use system controls to support review and disposition.
Plan for data-subject and governance workflows
Searchability, audit history, retention review, legal holds and privacy-request workflows can help teams execute governance processes, but those processes still need accountable owners.
Do not confuse features with legal advice
POPIA obligations depend on context. Organisations should obtain appropriate legal or compliance advice for their own processing activities.
See Lumen's security and access-control overview and Le Lien's privacy information.
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